Flight delays cascade. Frustrated passengers wait hours. Airlines lose millions in revenue.
The difference between operational chaos and smooth travel often comes down to one thing: detecting and resolving system issues before passengers feel the impact.
Here’s how it actually works:
Alaska Airlines achieved a 60% reduction in Level 1 and 2 outages by implementing Splunk® for application performance management across their e-commerce platform—covering ticket search, booking, check-in, and flight notifications. More critically, they reduced mean time to detection from hours to less than 10 minutes, enabling proactive issue resolution before customers experience problems. For a company where digital experience directly correlates to revenue, this monitoring provides data-driven insights connecting technology performance to bottom-line business metrics.
United Airlines uses their Agent on Demand system to connect passengers with agents via video, chat, or voice during flight disruptions. Splunk integration with their communications ecosystem achieved a 50% reduction in time to resolution while cutting mean time to detection to under 10 minutes. During weather events when hundreds of passengers connect simultaneously, the platform handles surge capacity reliably. Passengers now connect with agents within 15-20 minutes versus potentially one hour, directly improving customer satisfaction scores.
Royal Caribbean cruise line faces costs of $1 million per hour when their booking and check-in systems go down. Splunk helps them avoid this expensive downtime by reducing their repair time by 50% (from 30 minutes to 15 minutes) and doubling developer productivity. As their Director of Operational Excellence explains: “Our culture has changed. We went from being a reactive type of organization to a proactive, preventive organization.”
You don’t need a travel industry background to contribute to this work. If you’ve worked in customer service during busy periods, managed logistics under pressure, or helped solve problems when systems weren’t working perfectly, you already understand the mindset. Airlines and travel companies need people who can monitor systems, coordinate responses, and ensure customer-facing operations run smoothly.
At Ableversity, we believe your experience matters. The customer service and problem-solving skills you’ve developed translate directly to helping companies maintain the reliable operations that millions of travelers depend on every day.
Ready to explore how your experience can open doors in travel and transportation technology? Visit ableversity.com?utm_source=wordpress&utm_medium=Ableversity&utm_campaign=publer to learn more.
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Sources:
- Alaska Airlines: https://www.splunk.com/en_us/customers/success-stories/alaska-airlines.html
- United Airlines: https://www.splunk.com/en_us/customers/success-stories/united-airlines.html
- Royal Caribbean: https://www.splunk.com/en_us/customers/success-stories/royal-caribbean.html
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