When your healthcare claim needs processing or your debit card gets declined, you expect systems to work instantly. But keeping those systems running 24/7 takes constant attention.
Behind every smooth transaction is a team monitoring critical applications around the clock, catching problems before they affect you. Here’s what that work actually looks like:
Molina Healthcare serves 4.2 million members across the US and Puerto Rico. Their claims processing engine generates the company’s revenue, and before implementing Splunk®, they lacked proper visibility into when things went wrong. Now they’ve achieved a 500% reduction in IT incidents (five times fewer problems) and resolve issues 63% faster. Problems that used to require hours of coordination calls between multiple teams now get fixed in minutes, ensuring members can always access their healthcare services.
NYC Health + Hospitals, America’s largest public healthcare system, serves 1.1 million patients across 70+ locations with 43,000 healthcare professionals. Brief computer outages could force emergency rooms to divert patients to other hospitals, delaying critical care. Their monitoring systems now help identify and fix problems before clinical staff experience service interruptions, ensuring medical imaging systems like MRIs and PET scans always work when patients need life-saving diagnostics.
PSCU processes 3.8 billion credit union transactions annually for 1,500+ credit unions. Before their current monitoring approach, it took them 4 hours just to acknowledge when something went wrong with payment systems. Now they detect and respond to issues in under 2 minutes (a 99% improvement). This means credit union members can always access their money and make purchases without payment system delays.
These organizations moved from reactive crisis management to proactive prevention. Instead of discovering problems after customers complain, they spot issues while systems still appear to be working normally.
If you’ve worked in customer service, you already understand why this matters. You’ve dealt with frustrated customers when systems go down. You know the pressure of working without the tools you need. That experience translates directly to understanding why monitoring matters and what good system performance looks like.
At Ableversity, we help people with real-world experience transition into roles where they keep critical systems running. Our affordable training focuses on practical skills that prepare you to support the applications that millions of people depend on every day.
Start building your path forward at ableversity.com?utm_source=wordpress&utm_medium=Ableversity&utm_campaign=publer